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Tesla Fixed 99.2% of Recalls in 2024 Without Service Visits

  • Tesla Model Y: Credit: Tesla

Tesla handled 99.2% of its 2024 recalls through software updates, changing how car companies fix safety problems. Instead of asking people to bring their cars to a shop, Tesla fixed most issues while the cars were parked at home. This made things faster and cheaper for everyone.

The recall numbers tell the story clearly.

Tesla leads in OTA recall fixes

Tesla issued 15 recalls in 2024. These recalls affected over 5 million vehicles in the U.S. Out of these, about 5.057 million cars were fixed using over-the-air (OTA) software updates. That’s 99.23%. Only about 39,000 cars needed physical repairs or parts.

Tesla Recall resolution methods

In the whole industry, there were 401 recalls across all car brands. Only 14 of those used OTA updates. Tesla handled 8 of those 14 OTA recalls. That means Tesla did more OTA recalls than any other carmaker, even though it sells fewer vehicles than many of them.

How other carmakers compare

Other companies had many more recalls in 2024. Stellantis (which includes Chrysler) had 72. Ford had 62. BMW had 36. GM had 33. But almost none of these recalls were fixed with software updates. Ford, Stellantis, and BMW didn’t use OTA at all for recalls.

Total recalls by Manufacturer

GM was an exception. Since 2021, it has used OTA fixes in 98% of cases where it was possible. This change likely came after its 2016 recall of 3.6 million cars for airbag software problems.

Why this saves money

Fixing problems through software instead of physical repairs saves money. ABI research says in-person software updates cost carmakers about $500 million each year in the U.S. By 2028, companies could save $1.5 billion each year by fixing problems through OTA.

Tesla has never needed an in-person software update for a recall. This saves them money and helps customers avoid trips to service centers.

In Germany, a study from Bearingpoint said software updates could have saved carmakers close to €100 million. Around 43% of their recalls could have been fixed through software.

What makes Tesla able to do this

Tesla cars are built differently. Their software system covers almost every part of the car. This includes safety systems, power control, and driver assistance. Most other carmakers can only update parts like the infotainment system remotely.

Tesla uses built-in 4G and 5G internet connections, a secure update system, and a single software platform. This setup lets Tesla spot issues early and fix them fast.

Examples of Tesla recalls in 2024

Tire pressure warning issue:
In December 2024, Tesla recalled nearly 700,000 cars. The warning light for tire pressure didn’t stay on when it should have. Tesla found the problem on November 6 and fixed it through update 2024.38.7 just six days later.

Hood latch Alert problem:
This recall involved 1.8 million vehicles. Some cars couldn’t detect when the hood wasn’t fully closed, which could block the driver’s view if it opened while driving. Tesla fixed it through update 2024.20.3, which added software to warn the driver.

Rearview camera issue:
Some vehicles lost the rear camera display because of short circuits on a circuit board. Tesla sent out a software fix for most vehicles. For cars that already had damage, they offered hardware replacement.

The Cybertruck had more issues

Not every Tesla recall was fixed by software. The new Cybertruck had 7 recalls in its first year. Problems included faulty drive inverters and a stuck accelerator pedal. Some of these needed parts replaced.

The Cybertruck’s recall rate was worse than 91% of other 2024 vehicles. Even so, Software Updates still helped with some of its issues, like the TPMS warning light fix.

Regulators respond

The National Highway Traffic Safety Administration (NHTSA) has started to treat software recalls differently. They added a new icon in their recall database to show when a fix was done by Software Update.

Research shows that 60–70% of recalls in North America and Europe happen because of software problems. As cars become more digital, OTA updates are becoming more important for safety and service.

Why this helps customers

For Tesla owners, OTA updates are simple. There’s no need to visit a service center. The fix usually happens while the car is parked. Most people don’t even notice it.

Completion rates for OTA recalls are close to 100%. That’s much better than regular recalls, where only about 60–62% get completed, delays, lack of awareness, or unavailable parts often get in the way of traditional fixes. OTA avoids these problems.

Tesla’s results in 2024 show how important OTA updates can be. The car industry is moving toward digital systems, and Tesla is ahead. Other carmakers who don’t catch up could fall behind in cost and service.

Fixing cars through software isn’t just easier. It’s faster, cheaper, and more convenient. Tesla’s model shows that safety fixes don’t have to be slow or expensive.

More carmakers are expected to follow this path. But for now, Tesla has set a clear example of how to fix recalls in a smarter way.

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