Grok, the AI assistant from xAI, is starting to change how people take delivery of new Tesla vehicles. Many new buyers now complete delivery with almost no direct help from a Tesla delivery specialist, and they lean on Grok for questions that used to need a person.
Tesla has used a self-service style for years. Buyers often handle paperwork online, visit a delivery center, sign a few forms, check the car, and then leave in under an hour. In many cases the staff give only a brief overview of the car and skip long feature tours, so owners have had to learn a lot on their own.
Grok now fills that gap. After a recent software rollout in 2025, Tesla owners can open Grok from the car’s touchscreen or by holding the steering wheel voice button. The assistant can answer questions during and after delivery, so new drivers no longer depend on the short handover session with staff.
What Grok can do inside a Tesla
Grok runs on xAI’s large language models but is tuned for car use. It runs on Teslas that use AMD Ryzen infotainment hardware and have the latest software, and it relies on car connectivity for most of its work.
Owners report that Grok can:
- Explain how key features work in plain language, such as Autopilot options, charging, and safety settings.
- Search the official owner’s manual for answers and return direct, quoted information when needed.
- Respond to very specific questions, like what a certain warning icon means or how to change a particular menu setting.
- Keep track of context in a conversation, so follow-up questions make sense.
Grok still does not control the car directly. Instead, it explains how to do these tasks through the touchscreen or existing command-based voice system.
Owners of the refreshed Model Y Performance and other recent Teslas say their delivery time feels shorter and more focused.
One new Model Y Performance owner summed it up in a post that has been widely shared: Grok can “walk you through your Tesla step-by-step,” “pull answers directly from the owner’s manual,” “explain features in plain English,” and “answer hyper-specific questions on the fly.” That experience fits Tesla’s long-standing push for a low-contact, software-led delivery model.
Video: Grok handles Tesla Model Y delivery walkthrough
New features added in late 2025
In late 2025, Tesla expanded Grok’s role with a holiday software update that added navigation control and deeper system access.
With this update, Grok can:
- Set and adjust routes by voice, including multi-stop trips and Supercharger planning.
- Factor in traffic, weather, and battery status when suggesting routes, according to early coverage and owner tests.
- Handle more natural requests, such as asking for a scenic route or returning to a place visited recently.
Tesla’s separate work on autonomous delivery adds another angle. In mid‑2025, the company demonstrated a car that drove itself from a factory to a customer for handover, with no one inside. If that idea scales, and if Grok keeps improving, a future buyer might have a car arrive at their address by itself and then rely on the in-car assistant for almost every question about how to use it.
For now, Grok acts more like a new kind of delivery specialist that never leaves the car. It does not replace human staff entirely, but it changes when and how new Tesla owners ask for help.
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